Privacy Policy

Introduction

International Health Florence (“International Health Florence”, “we”, “our” or “us”) is committed to protecting the privacy and confidentiality of personal data collected through this website and through communications relating to our services.

This Privacy Policy explains how personal information may be collected, used, stored and protected in accordance with applicable Italian and European data protection legislation, including Regulation (EU) 2016/679 (“GDPR”).

Data Controller

International Health Florence S.p.A.

Registered office:
Via Fabio Massimo 88
00192 Rome, Italy

Operating locations in Florence:

Casa di Cura Villa Ulivella e Glicini
Via del Pergolino 4-6
50139 Florence, Italy

Villa Cherubini
Via S. Domenico, 87
50100 Florence FI, Italy
Email: cherubini@internationalhealthflorence.com
Mobile: +39 331 299 9818

VAT Number: 15176931002

For privacy-related enquiries, you may contact us through the contact details provided on this website or by email at privacy@internationalhealthflorence.com.

Information We May Collect

Depending on how you interact with us, we may collect:

• Name and contact details
• Information voluntarily provided through contact forms, calls, WhatsApp, email communications or dedicated location contact channels
• Information relating to appointment coordination, healthcare assistance requests or international patient services
• Information relating to insurance, billing support or administrative coordination where applicable
• Health-related information voluntarily provided by users for the purpose of requesting assistance or coordinating access to healthcare services
• Technical and usage data relating to website access
• Information required to respond to enquiries or provide support services

We aim to collect only information reasonably necessary for the relevant purpose.

How Information May Be Used

Personal information may be used for purposes including:

• Responding to enquiries and assistance requests
• Coordinating access to healthcare providers, appointments, medical services or partner structures
• Facilitating communication, translation, administrative support and logistical assistance
• Supporting insurance-related communication or billing coordination where applicable
• Improving website functionality and user experience
• Complying with applicable legal or regulatory obligations
• Protecting the security and integrity of our services

Legal Basis for Processing

Processing activities may rely on one or more lawful bases under applicable data protection legislation, including:

• Consent provided by the individual
• Performance of requested services or pre-contractual measures
• Compliance with legal obligations
• Legitimate interests relating to communication, coordination, operational management and service security
• Processing of health-related information where necessary and permitted under applicable data protection legislation

Data Sharing

Information may be shared where reasonably necessary with:

• Healthcare providers, clinics, hospitals, laboratories, medical institutions or partner structures involved in requested services
• Insurance providers or assistance companies where relevant to the requested service
• Professional advisers or service providers supporting operational activities
• Technology, hosting, booking, communication or website providers supporting service delivery and website infrastructure
• Authorities or institutions where required by law

Appropriate measures are adopted to protect confidentiality and limit access to authorised parties only.

Data Retention

Personal information is retained only for the period reasonably necessary to fulfil the purposes described in this Privacy Policy, unless longer retention is required by law, regulatory obligations or legitimate administrative requirements.

Data Security

International Health Florence adopts reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration or loss.

However, no system of transmission or storage can be guaranteed as completely secure.

Your Rights

Subject to applicable legislation, individuals may have rights including:

• Access to personal information
• Correction of inaccurate data
• Deletion of information in certain circumstances
• Restriction or objection to processing
• Data portability where applicable
• Withdrawal of consent where processing relies on consent
• The right to lodge a complaint with the competent data protection authority where applicable

Requests relating to privacy rights may be submitted through the contact details available on this website or by email at privacy@internationalhealthflorence.com.

Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal or regulatory changes.

The updated version will be published on this page together with the revised update date.